Legal

Terms and Conditions of Use

Conditions applicable to the use of the Blapers platform.

3-102-904658 SOCIEDAD DE RESPONSABILIDAD LIMITADA

Last updated: 2026-03-17

This document sets out the terms and conditions (“Terms”) under which Blapers (hereinafter, “Blapers”, “the Platform”, or “the Service”) makes its digital services available. By registering, accessing, or using the Platform, the user (“the Client” or “the User”) declares that they have read, understood, and accepted these Terms in full.

I. General Terms (Applicable to All Plans)

1

Service Description

Blapers is a SaaS platform that enables companies to create, configure, and operate conversational agents based on generative artificial intelligence, access conversation reports and analytics, and automate interactions through channels such as WhatsApp, with the possibility of escalating conversations to human operators when necessary.

2

Registration and Account

The User is responsible for:

  • Providing truthful and up-to-date information.
  • Maintaining the confidentiality of their credentials.
  • All activities carried out from their account.

Blapers reserves the right to suspend or cancel accounts in the event of misuse, breach of these Terms, or violation of applicable laws.

3

Acceptable Use

The User agrees not to use the Platform for:

  • Illegal, fraudulent, or deceptive activities.
  • Sending spam or unsolicited messages.
  • Content that infringes third-party rights or WhatsApp / Meta policies.
  • Use cases prohibited by infrastructure or messaging providers.
4

Messaging and External Channels

The use of WhatsApp or other channels is subject to:

  • Meta, WhatsApp, and messaging provider policies.
  • Template approval when applicable.
  • Technical and regulatory limitations outside Blapers’ control.

Blapers does not guarantee the continuous availability of third-party services.

5

Artificial Intelligence

The agents use generative AI models. The User acknowledges that:

  • Responses may not always be accurate.
  • The Service does not replace human judgment.
  • The User is responsible for validating and supervising automated flows.
6

Data and Privacy

Data processing is governed by Blapers’ Privacy Policy. The User guarantees that they have a legal basis to process their end customers’ data. In order to provide the Service, Blapers requires access to the content of messages processed through the Platform, solely to the extent reasonably necessary to operate, maintain, secure, and support the Service.

7

Billing and Payments

  • Plans are billed monthly in advance.
  • Prices are expressed in USD, unless otherwise indicated.
  • Additional volume charges are billed together with the next billing cycle.

Non-payment may result in service suspension.

8

Limitation of Liability

Blapers will not be liable for:

  • Indirect losses, loss of profits, or reputational damage.
  • Failures caused by third parties or external providers.
  • Decisions made by the User based on information generated by AI.
9

Modifications

Blapers may modify these Terms by notifying the User with reasonable advance notice of at least 2 months. Continued use of the Service implies acceptance of the changes.

10

Termination

The User may cancel their subscription at any time. Blapers may suspend or terminate the service in case of breach.

11

Service Level Agreement (SLA)

Blapers commits to providing technical and operational support according to the following service levels:

11.1 First Response Time

Blapers guarantees a maximum first response time of up to two (2) business days from receipt of a support request submitted through the official channels enabled by the Platform.

11.2 SLA Scope

The SLA applies exclusively to:

  • Incidents related to the operation of the Platform.
  • Technical questions about the use of existing features.

The following are excluded from the SLA:

  • Requests for new features.
  • Changes to the product roadmap.
  • Incidents arising from third-party services (including, but not limited to, WhatsApp, Meta, messaging providers, or infrastructure providers).

11.3 Support Hours

Business days are considered Monday through Friday, excluding official holidays, according to Blapers’ operating schedule.

11.4 SLA Limitation

Compliance with the SLA does not imply a guarantee of resolution within a specific timeframe, but only the commitment to provide a first response within the established period.

II. Acceptance

By purchasing any plan, the User expressly declares acceptance of:

  • The General Terms.
  • The applicable policies of the third parties involved.